Refund Policy

Effective Date: August 14, 2026

Summary

GMBMantra is pay-as-you-go. There is no subscription, no contract and no automatic charge. Every new account receives 100 free credits so you can evaluate the Service before spending anything, and no payment method is required to start. After that you buy credit packs only when you choose to, as one-time purchases. Because you can evaluate the Service for free and each purchase is a deliberate one-time payment, credit purchases are final and non-refundable. Credits never expire, so anything you have bought stays available in your account.

1. Free Credits — Try Before You Pay

1.1 Evaluation Credits

Every new account receives 100 free credits on first sign-in. No credit card is required to create an account or to use these credits. They let you try the paid features, including AI review replies, AI post generation and rank scans, before deciding whether to buy anything.

1.2 No Automatic Charge

There is no trial that converts into a paid plan. Your account will never be charged automatically, and we do not store a payment method for recurring billing. You are only ever charged at the moment you choose to buy a credit pack.

1.3 Free Features Remain Free

If you run out of credits, your account is not suspended or closed. Syncing your data from Google, viewing your dashboards and analytics, and writing replies or posts yourself remain free to use. Only the paid AI and publishing actions pause until you top up.

1.4 One Signup Bonus Per Customer

The 100 free credits are granted once per customer. Creating multiple accounts to obtain additional free credits is prohibited.

2. Credit Purchases Are Final

Because we provide free credits for you to evaluate the Service before any payment is required, and because every purchase is a one-time payment you actively choose to make, credit purchases are final and non-refundable. By buying credits you acknowledge and agree that:

  • You have had adequate opportunity to evaluate the Service using your free credits
  • You are making an informed decision to purchase a specific credit pack at a stated price
  • Credit purchases are non-refundable, including where credits remain unused
  • No refunds, partial refunds or pro-rated refunds will be issued for dissatisfaction, non-use, or a change of mind
  • Credits have no cash value and cannot be exchanged, transferred between accounts, or redeemed for money

2.1 Unused Credits

Credits do not expire and are not reset on any schedule. Unused credits remain in your account and stay available for future use, so a purchase is never lost to time.

2.2 Billing Errors and Failed Actions

This policy covers refunds of money you have paid. It does not limit our correction of genuine errors. If you were charged twice for the same purchase, or if credits were deducted for an action that did not complete, contact us at info [at] gmbmantra.ai and we will investigate and correct your balance. Actions are designed not to charge when they fail, and you can review every deduction in your transaction history on the Credits page.

3. There Is No Subscription to Cancel

3.1 Stopping Use

Because GMBMantra is pay-as-you-go, there is no recurring plan to cancel and nothing to switch off to avoid a future charge. If you no longer wish to use the Service, simply stop buying credits. Your account remains open, your data is retained, and the free features continue to work.

3.2 Closing Your Account

If you want your account and data deleted, email us at info [at] gmbmantra.ai and we will action it. Deleting your account forfeits any remaining credit balance, which is not refundable in money.

3.3 Revoking Access

You may disconnect GMBMantra from your Google account at any time from your Google account security settings. Doing so stops all automation immediately and does not incur a charge.

4. Managed Services

Our optional done-for-you Managed Local SEO service is a separate monthly engagement in which our team performs the work on your behalf. It is not part of the credit system and is governed by the terms of your service agreement, including its own notice and cancellation terms. Nothing in this policy creates a subscription for the software itself.

5. Chargebacks and Payment Disputes

We strongly encourage you to contact us directly at info [at] gmbmantra.ai to resolve any billing questions or concerns before contacting your bank or credit card company.

Filing a chargeback or payment dispute with your bank without first attempting to resolve the issue with us is a breach of our Terms of Use. If a chargeback is filed, we reserve the right to:

  • Immediately suspend and terminate your account
  • Submit evidence of your account creation, credit purchase, credit usage and service access to your payment provider
  • Recover the disputed amount plus any chargeback fees we incur
  • Report the incident to fraud prevention services where permitted by law
  • Pursue all available legal remedies

We maintain comprehensive records of all account activity, including timestamps of account creation, each credit purchase, every credit deduction with the action it paid for, login history and feature usage. These records serve as evidence in any payment dispute.

6. Failed Payments

Credit purchases are processed by our payment provider at the time of purchase. If a payment does not complete, no credits are added to your account and no charge is retained. Nothing is suspended and no further attempt is made against your card. You are welcome to try the purchase again.

7. Account Violations

Accounts terminated for violating our Terms of Use are not eligible for any refund, and any remaining credit balance is forfeited. This includes, but is not limited to, misuse of AI features, violation of Google's policies, fraudulent activity, or creating multiple accounts to obtain additional free credits.

8. Statutory Rights

Nothing in this policy limits any rights you have under the consumer protection laws of your country that cannot be excluded by agreement. Where such rights apply, they take precedence over the terms above.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. Material changes will be communicated via email. Changes do not apply retroactively to purchases made before the effective date.

10. Contact Us

For billing questions or concerns, please contact us before taking any other action:

Email: info [at] gmbmantra.ai

Website: gmbmantra.ai